Resume
Summary
Experience Designer
High energy strategic partner dedicated to building impactful digital products and services, amplifying user voices, and designing outcome based solutions. Exceptional at fostering quality client, stakeholder, and consumer relationships as well as encouraging collaborative growth within cross functional product teams. Passionate about creating positive impact through design. Resilient, curious, and bright with a diverse design background.
Experience
- Collaborates on a variety of client-facing projects with other consultants and cross-functional client teams of marketers, designers, researchers, and engineers.
- Leverages user experience design methods including wire framing, prototyping, and diagramming to visually represent ideas and concepts.
- Plans and conducts user research to connect the needs of users to technical and business outcomes.
- Advocated for user-centered strategic roadmaps and designed digital products in an agency setting for direct to consumer and B2B products, typically maintaining three to five client relationships simultaneously. Outcome focused problem solving and design approach is driven by clear stakeholder alignment, user insights, usability, and accessibility.
- Facilitated collaboration with key stakeholders to ensure consistency in alignment, user statements, problem and opportunity spaces, business strategy, brand representation, and style direction. Excels at cultivating long term customer and client loyalty by being approachable and consistent in communication.
- Exceptional at facilitating workshops, conducting user interviews, and communicating design direction and research findings through written and visual storytelling.
- Digital product deliverables: mobile, desktop, and web application designs; annotated, low and high-fidelity wireframes; clickable, conceptual, and rapid prototypes; developer hand-off files, product road maps, client and term glossaries, product value and release impact documentation; marketing websites, presentations, and advertisements.
- Research techniques: concept, usability and product testing; contextual inquiry; cognitive walkthrough and ethnographic observation; rapid design and research sprints including generative workshops; qualitative and quantitative studies; comparative/competitive analysis; secondary research; user experience audits including visual, heuristic, and accessibility analysis.
- Research deliverables: customer journey and touch point maps; research, strategy, and process proposals and protocols; findings and recommendations reports, decks, and infographics.
- Clients included: US Bank, Star Tribune, Trystar, Growth Operators, Fayette County Public Schools
User Experience Designer
Freelance / Studio Intensive
Minneapolis, MN
February 2021 - August 2024
- Designed prototypes and wireframes that emphasized accessible user experiences and reinforced brand image.
- Mapped information architecture, roadmaps, user touchpoints, user journeys, user flows and strategies to visually explain design intent and add context to user and client goals.
- Research techniques above as well as: Kano analysis and surveys; card sorting and tree testing.
- Clients included: Sole Village, Innuevation (Provision), Legacy Family Center, Northstar Behavioral Health, Finotta, Fathom Consulting, MN SNAP, and Prime Digital Academy
Education
Skills
Technical
User Research
Creative Problem Solving
Experience Design
Product Strategy
Product Design
Iterative Design
Design Implementation
Accuracy
Attention to Detail
Writing
Storytelling
Product Management
Resource Management
Time Management
Presentations
Public Speaking
Workshop Facilitation
Interpersonal
Active Listening
Empathetic Communication
Mentoring
Training
Adaptability
Flexibility
Comfort with Ambiguity
Personal & Intellectual Autonomy
Energy
Enthusiasm
Tools
Design & Prototype
Figma
Sketch
InVision
Adobe Creative Suite
Webflow
Collaboration
Miro
Figjam
Slack
Favro
Jira
Productivity
Microsoft Office Suite
Google Suite
Notion